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How Lakye Bangla Handles Your Personal Information

Your privacy matters here. This policy explains exactly what data we collect when you use our platform, how we use it, and what rights you have over it. Access to our services depends on your local law and eligible regions.

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Lakye Bangla How Lakye Bangla Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team handles these directly. We aim to respond to data requests within a reasonable time. Contact us through any of the channels below and mention your registered account details so we can verify your identity before acting on the request.

Live Chat Open the chat icon inside your account dashboard. Available for account holders during standard support hours. Have your registered mobile number ready.
Email Support Send your data request or privacy question to our support address. Include your account username and the specific request so we can route it correctly.
Account Portal Log in and visit the account settings section. You can update contact details and communication preferences directly from your profile page.
DATA SECURITY

How We Protect and Manage Your Information

We use SSL encryption on every page of the platform, so the data moving between your phone and our servers stays private. Account access requires your password plus a one-time code sent to your registered mobile number, which means a login attempt from an unrecognised device triggers that second check automatically.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request deletion of non-essential data at any time.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No advertising cookies are placed without your consent.

Payment Data

Transaction references from bKash, Nagad, and Rocket are stored to reconcile your account wallet. Raw banking credentials are never held on our servers.

Your Rights

You have the right to access, correct, or request removal of your personal data. Submit a request through live chat or email and we will verify your identity before processing it.

Common Questions About Your Privacy

Here are the questions we get most often about how we handle personal data on Lakye Bangla. If your question is not covered here, reach out through live chat or email.

We collect your name, email address, date of birth, and contact number during registration. Device and session data is also logged to secure your account and detect unusual activity.

We record the transaction reference and wallet identifier for each payment to keep your account ledger accurate. We never store your mobile banking PIN or full account credentials on our servers.

Yes. Contact our support team through live chat or email, provide your registered account details for identity verification, and we will send you a summary of the data we hold.

Submit a deletion request through the live chat inside your account or via email. We will verify your identity first, then remove non-essential data. Some records are kept as required by applicable law.

We share data only where necessary to complete a specific task — for example, passing a transaction reference to a payment processor handling your Nagad or Rocket withdrawal. We do not sell personal data.

The policy covers data we collect through the platform. Whether you can access our services at all depends on your local law and the eligible regions we operate in. Check your local regulations before using the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.